Terms of Service

• Zero-Config Deployment: Automated deployment pipelines that deploy production-ready code from Git repositories in 5–10 minutes with no DevOps knowledge required.
• AI DevOps Agent: Autonomous AI-powered agent that monitors application logs, detects anomalies, optimizes performance, and responds to critical incidents.
• Environment Management: Automated provisioning and management of development, staging, and production environments, including preview environments for pull requests.
• Observability Suite: Built-in monitoring, logging, error tracking, alerting, and analytics for all deployed applications.
• Team Management: Role-based access controls, team onboarding, deployment approval workflows, and audit logs.

We continuously improve our Platform. We reserve the right to add, modify, or discontinue features at any time. For material changes that adversely affect existing functionality, we will provide at least 30 days' notice.

Features labeled “Beta,” “Preview,” or “Experimental” are provided as-is without warranty and may be changed or discontinued without notice. We strongly recommend not using Beta features in production-critical workflows.

Obtura offers tiered Subscription plans with flat monthly pricing. Current pricing is available at obtura.dev/pricing. We are committed to predictable, transparent pricing — there are no usage-based surprise charges.

Subscriptions are billed monthly or annually in advance, depending on the plan selected. Annual subscriptions are billed in full at the start of each annual term and receive a discounted rate compared to monthly billing.

Fees are due in advance and must be paid by the due date. We accept major credit/debit cards and bank transfers (for annual plans). EU VAT is applied where applicable in accordance with EU VAT Directive 2006/112/EC. Customers with valid EU VAT registration numbers may provide them for B2B reverse charge purposes.

We will provide at least 60 days' notice before changing subscription pricing for existing customers. Price changes take effect at the start of the next billing cycle following the notice period.

Monthly subscriptions are non-refundable once the billing period has begun. Annual subscriptions are eligible for a pro-rated refund within the first 30 days if the Platform does not meet the service levels described in Section 9. Refund requests must be submitted to billing@obtura.dev.

Accounts with overdue payments will receive a 14-day grace period. If payment is not received within the grace period, we may suspend access to the Platform. Accounts suspended for non-payment for more than 60 days may be terminated and data deleted in accordance with our retention policy.

Obtura may offer a free tier subject to usage limits as described in the Documentation. Free tier limits may be changed at any time with 30 days' notice.

• Deploy, host, or distribute malware, viruses, ransomware, or other malicious code.
• Conduct unauthorized penetration testing, vulnerability scanning, or attacks against third-party systems.
• Host content that infringes intellectual property rights.
• Send unsolicited communications (spam) or engage in phishing attacks.
• Mine cryptocurrency or perform other resource-intensive computations outside the Platform's intended use.
• Violate any applicable law, regulation, or third-party rights.
• Attempt to gain unauthorized access to the Platform, other accounts, or Obtura's infrastructure.
• Use the Platform to process, store, or transmit Sensitive Personal Data (as defined under GDPR Article 9) without executing a supplementary Data Processing Agreement with Obtura.
• Resell, sublicense, or provide Platform access to third parties outside of your organization without prior written consent.
• Reverse engineer, decompile, or attempt to extract the source code of the Platform.

You agree to use computational resources reasonably and within the limits of your Subscription plan. Excessive resource consumption that impacts other customers may result in throttling or, after notice, account suspension.

Obtura reserves the right to investigate suspected violations and, at our sole discretion, to suspend or terminate accounts in violation of this Acceptable Use Policy. We will make reasonable efforts to notify you before taking action, except where immediate action is necessary to protect the Platform or other customers.

You retain all ownership rights to Customer Data — your source code, application data, configurations, and any content you submit to the Platform. Obtura does not claim any ownership over Customer Data.

By submitting Customer Data to the Platform, you grant Obtura a limited, non-exclusive, royalty-free license to access, store, process, and transmit Customer Data solely to the extent necessary to provide the Services to you. This license terminates upon account deletion.

You are solely responsible for: (a) the accuracy, legality, and appropriateness of Customer Data; (b) ensuring you have all necessary rights and permissions to submit Customer Data to the Platform; (c) complying with applicable data protection laws when processing personal data of your end users; and (d) maintaining appropriate backups of critical Customer Data.

Our AI DevOps Agent accesses your deployment logs, metrics, and configuration data to perform its functions (monitoring, optimization, incident response). This access is limited to what is necessary for service delivery. The AI Agent does not access your application's business data or end-user personal data unless it appears in logs you have made accessible to the Platform.

The Platform, including all software, algorithms, AI models, interfaces, documentation, and branding, is the exclusive property of Obtura SRL and is protected by copyright, trade secret, and other intellectual property laws. These Terms do not grant you any right, title, or interest in Obtura's intellectual property other than the limited license to use the Platform as described herein.

If you provide suggestions, feedback, or ideas about the Platform (“Feedback”), you grant Obtura a perpetual, irrevocable, royalty-free license to use and incorporate such Feedback into the Platform without restriction or compensation to you.

The Platform incorporates open-source software. A list of open-source components and their applicable licenses is available at obtura.dev/open-source. Nothing in these Terms limits rights granted under applicable open-source licenses.

For paid Subscription plans, Obtura commits to the following monthly uptime targets for the Platform control plane:

Scheduled maintenance windows are excluded from uptime calculations. We will provide at least 72 hours' notice for planned maintenance via our status page at status.obtura.dev and email notification.

If monthly uptime falls below the committed target, eligible Customers may request service credits as follows: 1–2% below target: 10% monthly fee credit; 2–5% below target: 25% credit; more than 5% below target: 50% credit. Credits must be requested within 30 days of the incident and are applied to future invoices. Service credits are the sole and exclusive remedy for SLA failures.

SLA commitments do not apply to: outages caused by Customer's own actions; force majeure events; scheduled maintenance; issues caused by third-party services outside our control; or free-tier accounts.

In relation to your Customer Data, you are the data controller and Obtura acts as a data processor on your behalf. In relation to your account and contact data, Obtura is the data controller. Full details are in our Privacy Policy at obtura.dev/privacy.

Our Data Processing Agreement (DPA), which forms part of these Terms for customers subject to GDPR, governs Obtura's processing of personal data on your behalf. By accepting these Terms, you also accept the DPA. An executed copy of the DPA is available upon request at dpo@obtura.dev.

All Customer Data is stored and processed exclusively within European Union data centers. We guarantee that your data does not leave the EEA without appropriate safeguards. See our GDPR page for full details.

In the event of a personal data breach affecting your Customer Data, we will notify you without undue delay and in any event within 72 hours of becoming aware, in accordance with GDPR Article 33.

Obtura warrants that: (a) the Platform will perform materially as described in the Documentation; (b) we will provide the Services using reasonable skill and care; and (c) we will comply with applicable laws in providing the Services.

You warrant that: (a) you have all necessary rights to submit Customer Data to the Platform; (b) your use of the Platform complies with applicable laws; and (c) Customer Data does not infringe third-party intellectual property rights.

You may terminate your Subscription at any time from your account dashboard or by contacting support@obtura.dev. Termination takes effect at the end of the current billing period. No refunds are provided for unused time in the current billing period, except where required by applicable law or under our refund policy in Section 5.5.

Obtura may terminate your Subscription: (a) for cause, including material breach of these Terms, with 14 days' notice and opportunity to cure; (b) immediately for serious violations such as illegal use, abuse, or failure to pay; or (c) by providing 60 days' notice if we decide to discontinue the Platform.

Upon termination: (a) your right to access the Platform immediately ceases; (b) you have 30 days to export Customer Data using our data export tools; (c) after the export window, Customer Data will be deleted in accordance with our retention policy; and (d) provisions that by their nature should survive termination (including Sections 8, 11, 13, 14, 16) shall survive.

These Terms are governed by the laws of Romania and the European Union, without regard to conflict of law principles. The UN Convention on Contracts for the International Sale of Goods does not apply.

Before initiating formal proceedings, both parties agree to attempt good-faith resolution of disputes. Please contact legal@obtura.dev with a description of the dispute. We will respond within 10 business days and attempt to resolve the matter within 30 days.

If informal resolution fails, disputes shall be subject to the exclusive jurisdiction of the courts of Bucharest, Romania. Customers who are consumers (not businesses) in the EU also have the right to use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.